Friday, May 11, 2007

Northwest-KLM was my preferred airline... until they decided this morning to marry me off!

This morning, I received an email update from Northwest-KLM airlines. The email was addressed to Mrs. <my name>. I thought about NWA email server or processing on the blink, so I decided to check out my profile on NWA. On the site, the profile said Miss, but all other account displays should Mrs. How weird? How odd? How pathetic? How annoying? I am furious!

So, I call Northwest-KLM airline desk. After jumping through several hoops and on hold and transfers and going through the dopey automated voice line for the 'n' time, I got through to a human on the other end. Here is our conversation:

Barbara: "Hi I am Barbara..... blah blah..... <general crap of thank you for calling and how can I help>."
Me:
(At this point, I am really annoyed and getting furious by the minute. I stopped short of yelling on the phone. I paused and thought;
a) Barbara has done nothing wrong, it was the system than needs to be updated in all relevant places and I did not know all the relevant places.
b) I think, I was a tad miffed that the email and site did not recognize my 'Miss' status, but I really annoyed with the system that could not update my status and more over the automated voice help is just dopey.)

Me (with that brief pause): "Hi, I received an email from you regards my flights and awards and it all looks great, but, Northwest has decided to marry me off. I am a Miss, yet, the email and site profile says Mrs. And I am tad offended!"
Barbara: "Oh, ok, that wouldn't do let me make changes."
Me (thinking): This seems to be a nice person.
Me (aloud while Barbara is updating my profile): "I really don't mind the status change if you can let me know a) Who is the guy I am married off to and b) Do I get a free world vacations package for the celebration?"
Barbara: "What.... haa ha haa haa hee hee hee hee ho ho ho!"
Me: "Ha ha ha"

At this point both us are laughing our heads off.

Barbara (after she has caught her breath): "Thank you for having such a good sense of humor about it all, and thank you because I needed the early morning laugh too."
Barbara (continues): "Now, it has been updated back to Miss, the divorce is final!"

Again, the two of us cannot stop laughing.

Me: "Awesome, if I am ever going to need a divorce, I am calling you. It is so quick to get one."
Barbara: "Absolutely, do you get to keep it all?"

Me: "I am on Northwest-KLM, of course, I get to keep it all and then some."

Laugh.... laugh... laugh

Finally, we say our goodbyes and best of lucks for the next go around!

So, until next time, I was briefly married and now back to square one. :)

5/11/2007 8:28:58 AM (Eastern Standard Time, UTC-05:00)  #    Disclaimer  |  Comments [0]  | 
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